I have learned a few more things about domain names, customer service and registrar company’s of domain names. I use GoDaddy – I’m a big fan. I’m an affiliate of their products and I just love them. CEO Bob Parsons is actually one of my marketing heroes – he knows how to push the envelope just enough to get media attention but not be over the top and offend – it’s quite a difficult balance to obtain.
Here’s what I have also learned – GoDaddy has amazing customer service – 24/7 and guess what? Their nice and you can tell that they enjoy their jobs. You ever call your cell phone company or utility company and you know that these people just hate their jobs and are having a bad day and just want to make your day bad too? Those are the people that I kill with kindness – quite fun actually.
So here’s the issue – Network Solutions – if you have domain names with them transfer to GoDaddy for $7 and run!!! I have always not been a fan of Network Solutions – they charge $34 a year for a domain name – the same name at GoDaddy is roughly around $10. How’s that possible – quite frankly I have no idea. That’s not my biggest problem. They have a rule: if your domain name expires you get 45 days and 2 emails then they release it. Really? GoDaddy – gives you an email every other day to renew and about 60-90 days – why? They must like their customer more?
Here’s the problem. We all have things go on in our lives and yes domain names expire and sometimes you run out of time. My client had this exact problem, he has tons of domain names with them as well as a “Gold VIP Member” which apparently means nothing to network solutions because at midnight of day 45 they released the domain to the lost world. Now it’s in “redemption land” and for the bargain price paid to network solutions of $150 they can get their domain name back or what 3-4 months until they release it out of redemption land to try and get it again.
Are you kidding me? I have been slowly migrating my clients services from network solutions to GoDaddy so I called them to see if they could help. Their representative actually took the time to really research and see if there was anything that they could do – that’s customer service! He couldn’t – because of the death grip that they have on it – but the fact he tried made all the difference.
We haven’t decided which route we are going to go – pay $150 for a domain name they already own or let it go….my point don’t do business with a company that doesn’t value you as a client. The rep from Network solutions told me that in her opinion 45 days was plenty of time – you know what? Life Happens. Don’t lecture me, help me.
My advice: stop paying $34 a year and move to GoDaddy for $10 a year where you can call a number at midnight, have a human answer and stay on the phone with you to answer all your questions.
In this world – customer service is everything.
Phoenix Graphic Designer